Refund policy

We want you to love what you ordered. If something isn't right, here's how we'll make it right.

Online orders
You have 14 days from delivery to request a return. To be eligible, items must be unworn, unwashed, with original tags attached, and in their original packaging. You'll also need your receipt or proof of purchase.

To start a domestic return, email us at info@shopmwoolf.com with your order number. Once your return is approved, we'll send you a complimentary return shipping label with instructions. Items sent back without first requesting a return will not be accepted.

To start an international return, email us at info@shopmwoolf.com. Once your return is approved, you'll be responsible for the cost of shipping your item back to us.

Size exchanges
Wrong size? Exchanges are on us. Email us within 14 days of delivery and we'll cover shipping both ways, subject to availability of the size you need.

Pop-up purchases
All sales made in person at pop-up events are final. We encourage you to try pieces on at the event.

Damaged or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, email us right away and we'll make it right at no cost to you.

Non-returnable items
Items marked final sale and gift cards cannot be returned.

Refunds
We'll let you know once we've received and inspected your return. Approved refunds are issued to your original payment method within 5 business days. Please allow some additional time for your bank or card company to post the refund.

Questions about a return? Reach us anytime at info@shopmwoolf.com.